Let’s Gravel (“we,” “our,” or “us”) is a mobile application designed to facilitate group activity/experience coordination, payment management, and communication. This Privacy Policy explains how we collect, use, and protect your personal information.
2. Information We Collect
We collect the following types of information:
2.1. Account Information
Email address and password for authentication
Name and profile information
Future authentication methods may include Apple ID and Google account integration
2.2. Activity-Related Information
Activity creation and participation details
Location data for activity searching and planning
Payment information and transaction history
Package selections and preferences
Group chat messages and communication history
User reports and complaints
Content moderation actions and history
Automatic content validation results and history
2.3. Payment Processing Information
Credit card information (processed securely through Stripe)
Banking information for trip organizers (processed through Stripe Connect)
Payment status and refund information
2.4. Technical Information
Device information and app usage data
Cookies and similar technologies
3. How We Use Your Information
We use your information to:
Facilitate activity organization and participation
Process payments and refunds
Enable group communication and notifications
Verify user identity and maintain security
Improve our services and user experience
Manage activity packages and participant requests
Facilitate organizer-participant interactions
Moderate user-generated content
Review and act on user reports
Enforce community guidelines
Automatically screen and validate trip and activity content for compliance with our guidelines
4. Information Sharing
We share information only as necessary to provide our services:
With trip organizers and participants (limited to activity-relevant information)
With payment processors (Stripe and Stripe Connect)
With cloud service providers who help operate our platform
When required by law or to protect our rights
With content moderation team members to review and act on reports
5. Data Security
We implement industry-standard security measures to protect your information, including:
Our service is intended for users 18 and older. We do not knowingly collect information from users under 18.
8. International Users
Let’s Gravel is available internationally. We process and store data in accordance with applicable data protection laws, including GDPR where applicable.
9. Data Retention
We retain your data only as long as necessary to:
Provide our services
Comply with legal obligations
Maintain transaction records
Support trip history and user statistics
10. Changes to This Policy
We will notify you of material changes to this policy through:
In-app notifications
Email notifications
Updates on our website
11. Content Restrictions
Let’s Gravel maintains strict policies regarding content restrictions in accordance with European Union and United States laws. The following content is strictly prohibited:
Nudity or sexually explicit material of any kind
Content that promotes violence or illegal activities
Discriminatory content based on race, gender, religion, or other protected characteristics
Harassment or content that creates a hostile environment
Fraudulent or deceptive content
Content that violates intellectual property rights
We actively monitor and remove prohibited content. If you encounter any content that violates these restrictions, please report it immediately to [email protected]. We take these matters seriously and will investigate all reports promptly.